Last updated: 8 October 2026
Zennor AI ("we", "us") provides an AI receptionist tool that small businesses embed on their own websites. This policy explains what personal data we collect, why, and what rights you have over it — whether you're a business using Zennor AI, or someone chatting with a business's AI receptionist.
Who is responsible for personal data depends on whose data it is:
If you have any questions, contact us at support@zennorai.com.
If you sign up as a business: your name, email address, and a securely hashed password. We never store your password in plain text. You may also add business details — services, opening hours, FAQs, and contact information — which we use to run your AI receptionist.
If a business adds you as a team member: the name, email address, and password the business owner sets for you, so you can log in and use the same dashboard. This is set up by the business, not by you signing up directly.
If you chat with a business's AI receptionist widget: the messages you send, and any name, phone number, email address, or appointment details you choose to share during the conversation. This information is collected on behalf of the business you're messaging: it, not Zennor AI, decides how it is used to get back to you. If you give your email address, we may email you about your appointment request on the business's behalf.
We process business account data to perform our contract with you (providing the service you signed up for), and we use limited technical data to keep the service secure because we have a legitimate interest in protecting it from abuse. For what a business's customers share in a chat, the business, as controller, decides and is responsible for its lawful basis (for example, its legitimate interest in answering enquiries about its own services); we process that data on its instructions.
We don't sell personal data, and we don't use it for advertising. We share it only with the service providers that help us run Zennor AI, each only to the extent needed:
Where any of these providers process data outside the UK, we rely on the transfer safeguards in their terms, such as standard contractual clauses.
We keep business account data for as long as the account is active, and conversation/lead data for as long as it's useful to the business it was sent to. If you close your business account, or ask us to delete your data, we'll remove it within a reasonable time, except where we're required to keep it for legal reasons.
We use one essential cookie to keep you signed in to your dashboard. We don't use advertising or tracking cookies, and we don't run any third-party analytics on the customer-facing chat widget.
Under UK GDPR, you have the right to access, correct, or delete your personal data, to object to or restrict certain processing, and to receive a copy of your data in a portable format. If you are a business or team member using Zennor AI, email support@zennorai.com. If you chatted with a business's AI receptionist, contact that business: it is responsible for your request. If you contact us instead, we will pass your request to the business rather than act on it ourselves.
If you're not satisfied with how we've handled your data, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
Passwords are stored using industry-standard hashing, never in plain text. Data is encrypted in transit. We apply rate limiting across sign-up, login, and the chat widget to reduce the risk of abuse.
We may update this policy from time to time. If we make material changes, we'll update the date at the top of this page.
Questions about this policy or your data: support@zennorai.com